Education: IT Diploma, BCA, BSc or Any Graduate
Skills: A+, N+, CCNA or any Networking Course
Training will be given to the freshers.
Day-to-day responsibilities include:
1. Files downloads and upload to various servers and software systems. EOD, BOD Process
2. Answer incoming support issues, investigate solutions or escalate according to agreed service levels
2. Track issues until resolution.
3. Collaborate with colleagues and vendors to achieve issue resolution
4. Maintain close and frequent communication with branches and customers
5. Maintain an appropriate level of product knowledge through continuing education, reading or participation in professional conferences, workshops, or groups
6. For IT and Network : Server Monitoring, Support, Back ups ( Linux, Storage, Mail Server, Antivirus Server, Tele recording)
or
6. For Software: Software Support, Mobile App Support, Web app Support